Gira Hotline
1. General Information
Technical Hotline and customer service. If you have any questions on Gira products or complaints, please call the Gira Hotline at +49 (0) 2195-602123. The Hotline is available on weekdays from 7:30 a.m. And Saturdays from 8 a.m. Statutory warranty rights apply. Data protection. Gira Giersiepen GmbH & Co. KG is one of the leading suppliers of innovative electrical and digital networked building management systems. The family-owned company, which was founded in.
These general terms and conditions of business are applicable for all sales contracts concluded via the online Inscription Service on the marking.gira.com website. The company Gira Giersiepen GmbH & Co. KG have contracted IP-Plus GmbH & Co. KG to operate the Gira Inscription Service on the marking.gira.com website and to process all orders placed through it. The contractual partner for all orders except the utilisation of the free initial labelling via coupon codes for the Gira stainless-steel door station is
IP-Plus GmbH & Co. KG
Eichenwand 22
40627 Düsseldorf, Germany
VAT DE249313714
Reg. of busin. names: Local court of Düsseldorf HRA 18794
Partner personally responsible:
ISP Beteiligungs GmbH
Represented by Managing Director Thomas Kaiser
Reg. of busin. names: Local court of Düsseldorf HRB 54039
When utilising the free initial inscription via coupon codes for the Gira stainless-steel door station, Gira Giersiepen GmbH & Co. KG are the contract partners. IP-Plus GmbH & Co. KG provide the goods on behalf of Gira.
2. Postage charges
Postage is free of charge. Delivery is carried out to the following countries: Belgium, Bahrain, China, Denmark, Germany, Finland, Greece, Great Britain, Hong Kong, Ireland, Iran, Iceland, Italy, Kuwait, Kazakhstan, Lebanon, Liechtenstein, Luxembourg, Latvia, Holland, Norway, Austria, Poland, Portugal, Katar, Romania, Russia, Saudi Arabia, Sweden, Switzerland, Singapore, Slovenia, Slovakia, Spain, South Africa, Taiwan, Czech Republic, Ukraine, Hungary, United Arab Emirates, Vietnam, Belorussia.
- JIRA 7.13.0 Credits Move (up/down) Select (enter) Sound? Name Desc2 Level. Atlassian Jira Project Management Software (v7.13.0#713000-sha1:fbf4068).
- “911 – Emergency aid, fire service” (Ministry of emergency situations of the Republic of Armenia).
3. Formation of the contract
During the ordering process, the customer submits a binding offer to conclude a sales contract for the selected products. The offer is accepted by IP-Plus GmbH & Co. KG when they supply the actual goods to the customer. A sales contract is not formed until that point.
4. Details of supply and fulfilment
The inscription holders that you order are created and sent to you as quickly as possible after your order is completed. We generally deliver orders within 1 - 3 days. Should a desired product no longer be available for some reason, we will notify you of this. In individual cases, delivery may take longer than 1 - 3 days. We will also notify you if this is the case.
5. Conditions of payment
IP-Plus GmbH & Co. KG issues the customer an invoice for the ordered goods which will be provided upon delivery of the goods. Methods of payment include: advance payment via bank transfer, bank collection (electronic direct debiting), PayPal and invoice (corporate customers only). Pre-payments and debits are taken into account when the invoice is issued. If invoicing is preferred, all amounts due are to be paid no later than 14 days after receipt of the invoice.
Prices listed on the invoice are always end-customer prices and include VAT.
If payment is delayed, the customer who is the consumer is obligated to pay IP-Plus GmbH & Co. KG interest on arrears of 5% above the base rate. In the case of corporate customers, Clause 1 applies, with the proviso that the interest on arrears is 8% above the base rate.
6. Payment via debit
If the customer chooses to pay via bank collection (electronic direct debiting), the customer is confirming that they have sufficient funds in their account. By submitting an order, the customer agrees to their account being charged the amount due.
If debit is the preferred method of payment, IP-Plus GmbH & Co. KG have the right to charge the customer any return debit note fees which arise (e.g. bank fees) plus a processing fee of EUR 8.00 per debit in the case of a return debit note if the customer is responsible for the returned debit note. The customer is responsible for the return debit note in the following cases:
- Incorrect bank account details
- Insufficient funds in customer bank account
- Return debit note for the payment amount by the customer for reasons for which IP-Plus GmbH & Co. KG are not responsible.
In the case of a return debit note, no other debits can be made. The customer is obligated to immediately transfer the amount due (arrearage), including any fees, to an account owned by IP-Plus GmbH & Co. KG. Should the received goods be returned due to cancellation or a complaint, the customer must originate a return debit note, as the arising bank fees are to be paid in fully by the customer. In this case, the parties are to proceed according to Section 7 (Right to return).
7. Right to return
You may return the received goods within two weeks without providing a reason for the return. This period begins upon the receipt of the goods and this instruction. Timely shipment of the goods or a request for redemption is sufficient for compliance with the deadline. Such a shipment is returned at our expense and risk.
Gira Hotline Sprechanlage
Products that are made to order, such as inscription holders with custom inscriptions, are excluded from the right to return.
8. Consequences of return
If products are returned, goods/payment received by both parties are to be returned/refunded and any benefits resulting (e.g. from use) are to be surrendered. Compensation can be claimed if goods are returned in worse condition. This does not apply if the worsened condition of the goods can be attributed solely to testing purposes, as they might be tested in a shop. You can also avoid the payment of compensation by not using the goods as an owner would and by refraining from any action that would lessen their value.
9. Customer service/Information service
If you have any questions on Gira products or complaints, please call the Gira Hotline at +49 (0) 2195-602123. The Hotline is available on weekdays from 7:30 a.m. to 8 p.m. and Saturdays from 8 a.m. to 12:00 p.m.
Gira Hotline Homeserver
10. Warranty
Statutory warranty rights apply.
11. Data protection
Any personal data arising in this context are generated, processed and used in accordance with the respective valid regulations for the protection of personal data, solely for the purpose of contract implementation.
12. Partial legal ineffectiveness of the terms and conditions of business
Gira Hotline Technik
Should specific clauses of these general terms and conditions be or become ineffective, they must be replaced by legal clauses. The remaining parts of the general terms and conditions of business remain unaffected.